Policies

Refund Policy

Effective date: 1 July 2026

We want you to love every Vanaushadhi product. If, for any reason, you don't — here is exactly what happens.

The short version

• 7 days to return sealed, unused products for a full refund
• Damaged or wrong item — free replacement, no questions asked
• Refunds land in 5–7 working days after the return reaches us
• Free reverse pickup on 20,000+ pincodes across India

1. Eligibility

Sealed & unused — Full refund within 7 days of delivery.

Opened due to a genuine quality issue — Store credit or replacement, decided case by case based on photographs and batch verification.

Change of mind on opened products — For hygiene and safety, we cannot resell opened skincare, so change-of-mind on opened items isn't eligible.

2. How to start a return

1. Email care@vanausadhi.com with your order number and a brief reason.
2. We schedule a free reverse pickup — usually within 48 hours.
3. Pack the product in the original outer box with the invoice.
4. Once received and quality-checked at our workshop, the refund is initiated within 24 hours.

3. Refund timelines

4. Damaged, defective or wrong item

Please email us within 48 hours of delivery with a photograph of the outer box, the product and the invoice. We ship a free replacement at our cost the same working day, and you don't need to return the damaged item unless we specifically ask.

5. Cancellations

Orders can be cancelled free of charge until they are packed (usually within 12 hours of order placement). After dispatch, please use the standard return process.

6. Non-returnable items

• Gift cards (digital or physical)
• Products marked "Final Sale" on the product page
• Combos or kits where any single item has been opened
• Customised or engraved items

7. International orders

For international orders, returns are accepted for damage in transit only. Please contact care@vanausadhi.com within 72 hours of delivery. Import duties are non-refundable.

8. Contact

Care team: care@vanausadhi.com · Mon–Sat, 10am–7pm IST.